Course Description
TQM – Total Quality Management is considered an important factor for the long-term success of an organization. It defines the culture, attitude and nature of the organization that continuously improve in delivering high-quality products and services to customers.
Total Quality Management Course Objectives:
The objective of TQM is to decrease the errors in all operating areas, early mistake recognition, error prevention and avoidance of waste, reduction of the lead times, increase of the flexibility and profitability, contented position of the customers and employee morale, etc.
Pre-Requisites for Total Quality Management Course:
- Basic quality concepts
- A Computer with internet
Learning Objectives of Total Quality Management Course:
- The objective of TQM is to decrease the errors in all operating areas, early mistake recognition, error prevention and avoidance of waste, reduction of the lead times, increase of the flexibility and profitability, contented position of the customers and employee morale, etc
- Learn Quality Culture in an Organization
- Learn Customer Centric Approach
- Learn Customer Relationship Management
- Learn Quality Assurance
- Learn Production, Planning and Control
- Learn TQM through Six Sigma
Target Audience for Total Quality Management Course:
- Anyone who wants to learn the concepts and principles related to total quality management
- Engineering and Business Students
- Professionals and Business owners
- Quality Professionals
- Operation executives
How to Access
Step 1 - eduCBA sends the redemption coupon along with the registration link.
Step 2 - Student will register with his register email id and coupon
Step 3 - Student receive the course access and password on his/her email id
Step 4 - Login using your email id and password and start learning
Benefits of online course:
1. High Quality Content
2. Learn Anywhere Anytime & at Your Pace
3. 24X7 Customer Support
4. Complete Student Support Throughout The Program
5. Online Video Training Material
6 Lifetime course access
7. Course Completion Certificate
For any Query feel free to call
Mob- +918587999769/9818826705
Curriculum
Section 1: Introduction
1 Understanding quality culture
2 Quality Culture vs.Traditional Culture
Section 2: Maintaining A Quality Culture
3 Implementation of quality culture
4 Establishing a mission and vision goal for the organization
5 Core values of a quality culture and it’s significance
Section 3: Customer Centric Approach
6 Customer Centric Approach Fundamentals
7 Evolving Consumer Dynamics
8 Being More Customer Focussed
9 Principles of Redefining Customer Relationship
10 Re-cap of previous notes
11 Barriers in successful transformation_part 01
12 Barriers in successful transformation_part 02
13 Customer Centric Innovation
14 Practical steps taken on journey_part 01
15 Practical steps taken on journey_part 02_DLL logo
Section 4: Customer Relationship Manager
16 Introduction and Highlights of CRM
17 10 things customer wish_part 01
18 10 things customer wish_part 02
19 What goes wrong
20 Steps to avoid customer service failure_part 01
21 Steps to avoid customer service failure_part 02
22 What is CRM and why we need CRM_part 01
23 What is CRM and why we need CRM_part 02
24 Pareto’s law
25 Current challenges in CRM_part 01
26 Current challenges in CRM_part 02
27 Moments of truth_part 01
28 Moments of truth_part 02
29 Introduction and Shewhart cycle_part01
Section 5: Quality Assurance in TQM
30 Introduction and Shewhart cycle_part02
31 Definition of PDCA_part01
32 Definition of PDCA_part02
33 Quality characteristics_part01
34 Quality characteristics_part02
35 Impact of poor quality assurance
36 Identification of risk in QA process
37 QA-Criteria, Prevention and Inspection driven
38 Purpose of quality assurance_part01
39 Purpose of quality assurance_part02
40 Types of quality assurance_part01
41 Types of quality assurance_part02
42 PPC definition, importance and advantages_part01
43 PPC definition, importance and advantages_part02
Section 6: Production, Planning & Control
44 Key requirements and Elements of PPC
45 Re-cap of PPC Management and Inventory planning
46 Steps involved in PPC-Routing and Scheduling_part01
47 Steps involved in PPC-Routing and Scheduling_part02
48 Steps involved in PPC-Dispatching and Follow-up_part01
49 Steps involved in PPC-Dispatching and Follow-up_part02
50 Aims, Objectives and Features of PPC_part01
51 Aims, Objectives and Features of PPC_part02
52 Advantages of PPC Management_part01
53 Advantages of PPC Management_part02
54 TQM through Six Sigma_part01
Section 7: TQM through Six Sigma
55 TQM through Six Sigma_part02
56 Methods of Six Sigma_part01
57 Methods of Six Sigma_part02
