Course Description

While there are a number of client service programs on the market today, there are a few elements that form the basis for any type that is effective. One of the most important keys is providing the client with people who know the account well and are able to be of assistance whenever needed. This means looking beyond the data that is gathered during the sale cycle. Client servicing dictates that the vendor develop a working knowledge of the goals of the customer, the conditions that the client works within, and what expectations must be met in order to keep the client.

Pre-Requisites:

• Basic understanding of the business industry
• Knowledge of the English language
• A PC with internet

Learning Objectives:

• Understand the critical elements of Client Servicing.
• Why is it More Important Than Ever?
• How it applies to every Business?

Target Audience:

• Students
• Professional working in Client related service industry
• Anyone who wants to learn about Client servicing

How to access:-

Curriculum

Section 1: Introduction

1                  Definition

Section 2: Basics of Client Servicing

2                  Importance of Client Servicing

3                  Differentiating with Client Servicing

4                  Short Story

Section 3: Understanding Customers

5                  Types of Customers

6                  Internal Customers

7                  Qualities of Customer Service Executive

8                  ?Financial impact of Customer Service

9                  Customer Retention

10               Customer Complaints

11               ?Industry Types & Customer Service

12               ?Industry- Pharma, Automobile, Telecom

Section 4: Delivering Exceptional Client Service

13               Delivering Exceptional Client Service

14               Refund Policy & Testimonials